SSS further boosts digitalization process to improve services

State-run Social Security System (SSS) targets to implement next year end-to-end digital application processes to new and existing systems, and enhance electronic payment and service delivery channels in line with its continuous digital transformation efforts.

In a webinar organized by the Employers Confederation of the Philippines, SSS president and chief executive officer Aurora Cruz Ignacio said these initiatives aim to improve service delivery which is one of the corporate objectives of the pension fund.

“In emphasizing the importance of establishing accountability and improving corporate culture, we will strengthen our workforce and infrastructure. All these while making sure to adopt best practices from both the public and private sectors…,” she said.

To improve viability of SSS funds, Ignacio said it will also further enhance online loan application and introduce additional payment facilities such as Mlhuillier, Palawan Express, and Smart Padala.

“We want many partnerships with the local government units, we also want to conduct OPLAN Kasambahay among government workers, (and) we want to cover all workers of the Build, Build, Build program or projects of the government,” she added.

Ignacio said other digitalization plans of the SSS for 2021 include online filing of sickness claims for self-employed, voluntary members, or overseas Filipino workers (OFWs).

“We also want to do online filing of sickness claims for employed (and) electronic filing of member data amendment for complex corrections,” she said.

Ignacio said the pension fund likewise aims to implement online filing of maternity claim for self-employed, voluntary members and the OFWs; and of maternity claim reimbursement for employee members through the employers.

“We also want to do online filing of disability claim, submission of retirement claim application through the SSS mobile app, (and) online employer registration with automatic web registration, this is for the single proprietor and household employer,” she said.

“We are eagerly looking forward to making these things happen, we will continue to roll with the punches, adapt to the ever changing times until we can fully say that we have realized our vision of delivery of world-class service to our SSS members,” she added.

Ignacio said the SSS has been working for many years to provide its members fastest processing time of its services, such as for contribution, collections and benefit distribution through digitalization platforms –website and mobile.

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